Exchange Privilege

With an Optimum Vehicle, you can never make the wrong decision. If you find the Optimum Vehicle you've purchased or leased isn't right for you, or if you're not completely satisfied with your choice, simply exchange it for another vehicle. Included with your Optimum Vehicle is a 30 day or 2,500 kilometre exchange privilege. Compare this offer to other manufacturer offers and you will find our exchange offer to be one of the best on the market.

Vehicle Exchange Privilege

If, for any reason, you're not completely satisfied with your Optimum Used Vehicle you may exchange it within the first 30 days or 2,500 kilometres, whichever comes first, of the date of purchase for any other eligible Optimum Vehicle.

If the purchase price of the replacement vehicle is less than the purchase price of the vehicle being returned, you'll receive credit for the difference. If the purchase price of the replacement vehicle is more, you simply pay the difference.

Eligibility / Exclusions

All Optimum Vehicles, unless indicated by your Optimum Dealer, are eligible for the Exchange Privilege if exchanged with the selling dealer within the first 30 calendar days or 2,500 kilometres, whichever occurs first, of the date of purchase.

• The vehicle must currently be owned or leased by the retail purchaser/lessee of the Optimum Used Vehicle.
• The vehicle must be returned in the condition in which it was delivered to the customer, without damage or excessive wear and tear.

The One Time Exchange Privilege excludes vehicles based on the following criteria:

• Fleet purchase or fleet lease vehicles
• Vehicles used for livery, daily rental, hearse, taxi, limousine, snowplowing or delivery services
• The customer has previously returned a vehicle under the Optimum Used Vehicles One Time 30 Day or 2,500 Kilometre Exchange Privilege within a period of 12 months commencing on the return date of that previously returned vehicle
• Optimum Vehicles that have had after-market accessories installed (e.g., radio or alarm system) unless installation was performed or sublet by the selling Optimum Dealer.

Vehicle Inspection

Every vehicle returned under the Exchange Privilege will be inspected for damage and excessive wear and tear. If non-warranty repairs equal to or greater than $300 have been performed or are necessary, the vehicle is not eligible to be returned. If less than $300, the damage repair estimate will be deducted from the credit amount applied to the returned vehicle.

Valuation of the Returned Vehicle

The "Agreed Upon Exchange Value" will be used in determining the refund value to be applied to the replacement vehicle.

Exchange and Wait Provision

If a customer exchanges a vehicle under the Exchange Privilege and waits for a replacement vehicle instead of choosing one from the dealer's available inventory, the selling dealer will not provide alternate transportation or allow a customer to keep the original vehicle while the replacement vehicle is secured.

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